Complaints Policy

 

Peachy Health – Complaints Policy 

Peachy Health is committed to delivering a safe, respectful and high‑quality experience. If something hasn’t met your expectations, we encourage you to let us know so we can put it right.

How to Raise a Concern

  • You can contact us via:A
  • In person: Contact a member of the team
  • Email: info@peachyhealth.co.uk
  • Phone: 01908 382065
  • Online: Our website contact form

What Happens Next

  • We acknowledge all complaints within 3 working days
  • We aim to provide a full response within 10 working days
  • If more time is needed, we’ll keep you updated
  • All concerns are handled confidentially and in line with data protection requirements

Our Approach

We take every complaint seriously and use feedback to improve our services, communication and client experience. Where appropriate, we may offer explanations, apologies, corrective actions or service adjustments.

If You’re Not Satisfied

You can request an internal review by a senior member of the team. For treatments regulated externally, we can provide details of relevant professional or regulatory bodies.

 

 

 

 

 

 

 

 

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